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- Refund & Return Policy
We want you to be happy with your purchase. Please read our return and refund rules carefully. Return Eligibility Items can be returned within [7 / 14 / 30 days] of delivery. Product must be unused, in original packaging, with all tags and accessories. Certain items are non-returnable: [personal care, underwear, customised products, digital goods, sale items – list what applies]. How to Initiate a Return Contact us at [support email] with your order number and reason. We will provide a Return Merchandise Authorisation (RMA) and instructions. Pack the item securely and ship it back to the address we provide. Customer is responsible for return shipping costs unless the item is defective or wrong. Refund Process Once we receive and inspect the returned item, we will notify you. Approved refunds are processed within [5–10 business days] to the original payment method. Shipping charges are non-refundable unless the return is due to our error. Damaged or Defective Items If you receive a damaged or incorrect product, contact us within [48 hours] of delivery with clear photos. We will arrange a free replacement or full refund (including original shipping). Exchange Exchanges are subject to stock availability. Contact us for assistance.